International Shipping Policy

Overview

At KILA Silver Jewellery, we offer international shipping to selected countries.

Orders placed outside India will be processed and shipped in accordance with the terms mentioned below.

Shipping Availability

  • International shipping is available to select locations
  • Availability may vary depending on courier service coverage
  • Customers can confirm serviceability before placing an order

Order Processing

  • Orders are usually processed within 1–3 business days
  • Processing time may vary during peak periods or holidays

Delivery Time

  • Estimated delivery time: 7–15 business days
  • Delivery timelines may vary depending on:
    • Destination country
    • Customs clearance
    • Courier operations

👉 Delivery timelines are estimates only and not guaranteed

Customs Duties & Taxes

  • International orders may be subject to:
    • Import duties
    • Taxes
    • Customs charges

👉 These charges are not included in the product or shipping price
👉 Customers are responsible for paying these charges, if applicable

Tracking

  • Tracking details will be shared once the order is shipped
  • Customers can track their shipment through the courier partner

Delays

Delays may occur due to:

  • Customs processing
  • International courier operations
  • Local regulations

We are not responsible for delays caused by external factors.

Incorrect Address

  • Customers must provide complete and accurate shipping details
  • We are not responsible for delays or delivery issues due to incorrect address

Returns & Refunds (International Orders)

  • Returns may not be applicable for international orders in most cases
  • In case of damaged or incorrect product:
    • Issue must be reported within 24–48 hours
    • Supporting images/videos may be required

Any resolution will be handled on a case-by-case basis.

Contact Us

For international shipping queries, contact us:

📧 Email: kilajewellers@gmail.com
📞 Phone: 9933009935
📍 Visakhapatnam