Terms & Conditions

General

Welcome to KILA Silver Jewellery.
By accessing or using our website, you agree to follow these Terms & Conditions along with our other policies.

If you do not agree, please do not use this website.

Business Information

KILA Silver Jewellery operates from:
📍 Visakhapatnam

We offer silver jewellery through both offline store and online platform across India.

Products

  • Our jewellery is primarily made from 92.5 silver-based materials
  • Product designs, sizes, and finishes may vary slightly
  • Colors may appear different due to lighting or screen settings
  • Product availability may change without notice

Pricing

  • All prices are subject to change without prior notice
  • Prices displayed may differ between online and offline store
  • Applicable taxes and shipping charges may be added at checkout

Orders

  • Placing an order means you are requesting to purchase a product
  • Orders are confirmed only after payment and acceptance
  • We reserve the right to cancel or refuse orders in certain cases (e.g., stock issues, pricing errors)

Payments

  • Full payment is required before order processing
  • We use secure third-party payment gateways
  • Cash on Delivery (COD) may not be available

Shipping & Delivery

  • Orders are processed within a reasonable time
  • Delivery timelines are estimates and may vary
  • Delays may occur due to courier or external factors
  • Responsibility of the product transfers after dispatch

Returns & Refunds

  • Returns and refunds are handled as per our policy available on the website
  • Requests must meet the conditions mentioned in that policy
  • Approval is subject to review

Jewellery Care

  • Silver jewellery may naturally tarnish over time
  • Gold plating may fade with regular use
  • Proper storage and care can help maintain appearance

Intellectual Property

All content on this website (images, text, logo, branding) belongs to KILA Silver Jewellery.

  • Unauthorized use, copying, or reproduction is not permitted

Third-Party Services

We may use third-party services such as:

  • Payment providers
  • Courier partners

We are not responsible for their services or delays.

Limitation of Liability

To the extent permitted by law:

  • We are not responsible for indirect or unexpected damages
  • Use of products and services is at your own discretion

User Responsibilities

You agree not to:

  • Provide false or misleading information
  • Misuse the website
  • Use the website for unlawful activities

Changes to Terms

We may update these Terms & Conditions from time to time.
Updated versions will be available on this page.

Governing Law

These Terms are governed by the laws of India.

Jurisdiction:
📍 Visakhapatnam

Contact Us

📧 Email: kilajewellers@gmail.com
📞 Phone: 9933009935
📍 KILA Silver Jewellery, MVP Sector 1, Visakhapatnam